Privacy Policy

Haven Coffee Roasters · Last updated August 2026

What we collect

Haven Rewards runs on the minimum we can get away with: your phone number (to find your rewards account), your first name (for your cup), and your order history (so reorders and rewards work). Mug Club membership and any customer-group perks are read from our Square customer records — the app itself stores none of it.

We don't run ads, we don't sell data, and we don't share your information with anyone except the processors below that make the app function.

Payments & Haven Wallet

Every payment — cards, Apple Pay, Google Pay, and wallet reloads — is processed by Square, Inc. Card numbers go straight into Square's secure payment fields or your device's payment sheet; they never touch Haven's servers and we never see or store them.

Haven Wallet balances live on a Square gift card attached to your customer record. Wallet requests are authenticated per-person — nobody can view or spend a balance that isn't theirs.

Coffee Personality

If you complete the optional coffee personality quiz during signup, we store your result (e.g., "The Steadfast Roaster") on your account to personalize your experience and show it on your profile. This is entirely optional and skippable, and is never shared with anyone else.

On your device

The app keeps a small amount of data on your phone so it works smoothly: your session, your cart, and cached menu data. Signing out clears your session; deleting the app clears everything.

Text messages & mobile information

If you choose to add your phone number to Haven Rewards, we send you one SMS message containing a verification code. That code is how we confirm the number is yours before linking it to your Square loyalty account, so your points, gift card balance and order history can only be reached by you.

We text you only when you ask us to. We do not send marketing, promotions, offers or newsletters by SMS. Consent to receive the verification code is not a condition of buying anything — you can order as a guest without giving us a number at all.

Mobile information collected for verification purposes will not be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The message itself is delivered by our SMS provider, Twilio, purely to carry it to your handset. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

Deleting your account & data

You can delete your account any time from the Account tab in the app, it permanently removes your sign-in and disconnects the app from your rewards. Your points, any Haven Wallet balance, and your purchase history remain safely on your Square customer record, and signing up again with the same phone number reconnects them.

Prefer to do it by email? Write to lynsey@havencoffeeroaster.com with the subject "Data Deletion Request" from any address, including the phone number on your rewards account. We'll complete the deletion within 30 days and confirm by reply, handling any unspent Haven Wallet balance the same way, refunded or moved to a physical gift card first, whichever you prefer.

Questions

Email lynsey@havencoffeeroaster.com.